Company and Service Policy

Seller TOLOT Inc.
Company name TOLOT Inc.
Sales manager Atom Suematsu
Address 2-9-13 Shinonome, Koto-ku, Tokyo 135-0062, JAPAN
Contact information

https://tolot.com/us/contact/

*You can contact TOLOT using the function within the application.

Price Photobook: $5.99 per photobook
Expenses required in addition to product price
  • Tax Free
  • Shipping fee: Free
  • If products are returned due to customer-related issues a reshipping fee of $3.00 will apply.
Payment method
  • Credit card
  • PayPal

* Only single payments are supported (installments are not offered).

Payment deadline

Products are billed for when shipped.

Estimated product delivery time
  • Estimated time to ship: 7 days from day order is placed

    * Depending on seasonal demand, if order volume exceeds production volume it may take more than 7 days to ship your order.

  • Estimated delivery time: 7-14 days from day order is shipped

    * Your order will be delivered to your mailbox by international mail (USPS). International shipping may take 14 or more days.

Returns and exchanges

All products are manufactured upon being ordered, so it is not possible to return, replace, or cancel products once orders have been finalized. However, products are replaced in the event of obvious product flaws, or in the event that the delivered product differs from the ordered product.
To replace products, use the Inquiry function of the app to contact us within 7 days of product arrival with the following information.

  1. Ordering customer name
  2. Email address
  3. Order number
  4. Reason for replacement